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Returns, Refunds & Exchanges

Thank you for shopping with The Joy Collection. If you are not completely satisfied with your purchase, we’re here to help.

Returns

We accept returns for any reason. Whether your item is the wrong size or simply doesn’t suit your home, that’s no problem.

You have 21 calendar days from the date you receive your order to return your item.

To be eligible for a return, items must be:

Unused
In their original packaging

Return Postage

Customers are responsible for the cost of return postage. We recommend using a tracked and insured delivery service, as return postage costs are non-refundable.

Please note:

We do not insure items during return transit.
If an item is damaged during the return, you will need to contact your courier directly to recover any costs.

Damaged Items
If your item arrives damaged, we will cover the return postage costs. Please contact us at info@thejoycollection.co.ukwith clear photos of the damaged product, and we will assist you with the returns process.

How to Return Your Item

Please include a note inside your parcel with:

Your order number
Your full name

Returns without this information may be delayed, as we may be unable to identify your order.

Return Address:
The Joy Collection
1 Owler Ings Road
Brighouse
HD6 1EJ

Once your item has been received, we will inspect it and notify you by email to confirm receipt.

Refunds

Once your return has been inspected and approved, we will issue a refund to your original method of payment, excluding the original delivery charges.

Please allow 3–5 working days for the refund to appear on your bank statement, depending on your bank.

Contact Us

If you have any questions about our returns policy or need assistance with your return, please contact us at:
📧 info@thejoycollection.co.uk